Residential HVAC/R Technical Support Specialist

📍  Atlantic Canada or Ontario   |   Full-Time, Permanent   |   Residential & Light Commercial HVAC/R

Are you an experienced residential HVAC/R technician who thrives on solving complex problems in home comfort and light commercial systems? Kerr Controls is looking for a sharp, customer-focused Residential Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada and Ontario.

In this role, you'll draw on your hands-on experience with residential and light commercial systems — from ducted and ductless heat pumps and mini-splits to high-efficiency gas and oil furnaces, HRVs, ERVs, and residential refrigeration. You'll provide expert technical support, conduct training, and help our customers get the most out of Kerr's residential and light commercial product lines.

•     Provide post-sales technical support via phone, email, and onsite visits for residential and light commercial HVAC/R systems

•     Troubleshoot a wide range of residential and light commercial equipment — including heat pumps (ducted & ductless), mini-splits, high-efficiency gas and oil furnaces, HRVs, ERVs, and residential refrigeration

•     Lead technical training sessions for customers and internal staff, tailored to residential and light commercial audiences

•     Manage a high volume of inbound calls through Kerr's Technical Support Line with professionalism and efficiency

•     Conduct onsite assessments and equipment evaluations across your territory as needed

•     Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr's policies

•     Maintain clear, professional communication with customers and manufacturer partners

•     Prepare detailed reports on technical issues, root causes, and recommended solutions

•     Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training

Experience & Credentials

•     Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience

•     Demonstrated experience in residential and light commercial HVAC/R service and installation

•     Solid understanding of residential and light commercial systems: heat pumps (ducted & ductless), mini-splits, gas/oil furnaces, HRVs, ERVs, and residential refrigeration

•     Valid driver's license and clean driving record

Skills & Attributes

•     Physically able to work on ladders and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods

•     Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation

•     Excellent verbal and written communication skills; confident presenting to large groups

•     Skilled at conflict resolution and de-escalating difficult customer situations

•     Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

•     Proficiency with Microsoft Office (Outlook, Word, Excel)

•     Professional demeanour with the ability to stay calm under pressure

•     Bilingual (French/English) considered a strong asset

•     Competitive compensation package based on your experience and qualifications

•     Comprehensive health, dental, and vision benefits

•     Additional life insurance and disability coverage options

•     Paid vacation time

•     Company-matched Retirement Savings Plan (RPP)

•     Confidential Employee & Family Assistance Program (EFAP)

•     Employee Referral Program

•     Access to ongoing manufacturer training — nationally and internationally

Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.

Residential HVAC/R Technical Support Specialist

📍  Atlantic Canada or Ontario   |   Full-Time, Permanent   |   Residential & Light Commercial HVAC/R

Are you an experienced residential HVAC/R technician who thrives on solving complex problems in home comfort and light commercial systems? Kerr Controls is looking for a sharp, customer-focused Residential Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada and Ontario.

In this role, you'll draw on your hands-on experience with residential and light commercial systems — from ducted and ductless heat pumps and mini-splits to high-efficiency gas and oil furnaces, HRVs, ERVs, and residential refrigeration. You'll provide expert technical support, conduct training, and help our customers get the most out of Kerr's residential and light commercial product lines.

•     Provide post-sales technical support via phone, email, and onsite visits for residential and light commercial HVAC/R systems

•     Troubleshoot a wide range of residential and light commercial equipment — including heat pumps (ducted & ductless), mini-splits, high-efficiency gas and oil furnaces, HRVs, ERVs, and residential refrigeration

•     Lead technical training sessions for customers and internal staff, tailored to residential and light commercial audiences

•     Manage a high volume of inbound calls through Kerr's Technical Support Line with professionalism and efficiency

•     Conduct onsite assessments and equipment evaluations across your territory as needed

•     Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr's policies

•     Maintain clear, professional communication with customers and manufacturer partners

•     Prepare detailed reports on technical issues, root causes, and recommended solutions

•     Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training

Experience & Credentials

•     Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience

•     Demonstrated experience in residential and light commercial HVAC/R service and installation

•     Solid understanding of residential and light commercial systems: heat pumps (ducted & ductless), mini-splits, gas/oil furnaces, HRVs, ERVs, and residential refrigeration

•     Valid driver's license and clean driving record

Skills & Attributes

•     Physically able to work on ladders and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods

•     Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation

•     Excellent verbal and written communication skills; confident presenting to large groups

•     Skilled at conflict resolution and de-escalating difficult customer situations

•     Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

•     Proficiency with Microsoft Office (Outlook, Word, Excel)

•     Professional demeanour with the ability to stay calm under pressure

•     Bilingual (French/English) considered a strong asset

•     Competitive compensation package based on your experience and qualifications

•     Comprehensive health, dental, and vision benefits

•     Additional life insurance and disability coverage options

•     Paid vacation time

•     Company-matched Retirement Savings Plan (RPP)

•     Confidential Employee & Family Assistance Program (EFAP)

•     Employee Referral Program

•     Access to ongoing manufacturer training — nationally and internationally

Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.

Commercial HVAC/R Technical Support Specialist

📍  Atlantic Canada     |   Full-Time, Permanent   |   Commercial HVAC/R

Are you an experienced commercial HVAC/R technician who thrives on solving complex problems in commercial and light industrial systems? Kerr Controls is looking for a sharp, customer-focused Commercial Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada.

In this role, you'll draw on your hands-on experience with commercial systems — from rooftop units and VRF systems to chillers, make-up air units, and commercial refrigeration. You'll provide expert technical support, conduct training, and help our customers get the most out of Kerr's applied product lines.

•     Provide commercial post-sales technical support via phone, email, and onsite visits

•     Troubleshoot a wide range of equipment and controls

•     Lead technical training sessions for customers and internal staff, tailored to commercial and light industrial audiences

•     Offer mixed on-site and remote startup assistance

•     Work efficiently both as part of the Kerr Applied team, with input on pre-sales design and commissioning considerations, while assisting the broader Kerr Tech Support team in managing a high volume of inbound calls, with a focus on commercial requests

•     Conduct onsite assessments and equipment evaluations across your territory as needed

•     Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr's policies

•     Maintain clear, professional communication with customers and manufacturer partners

•     Prepare detailed reports on technical issues, root causes, and recommended solutions

•     Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training

Experience & Credentials

•     Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience

•     Demonstrated experience in commercial/light industrial HVAC/R service and installation

•     Solid understanding of commercial systems in air- and water-side heating, cooling, ventilation, controls, pumps, and refrigeration

•     Valid driver's license and clean driving record

•     Additional accreditation in engineering or trades fields would be considered an asset, as would experience in estimating, accounting, project management, or customer service

Skills & Attributes

•     Physically able to work on ladders, rooftops, and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods

•     Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation

•     Excellent verbal and written communication skills; confident presenting to large groups

•     Skilled at conflict resolution and de-escalating difficult customer situations

•     Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

•     Proficiency with Microsoft Office (Outlook, Word, Excel)

•     Professional demeanour with the ability to stay calm under pressure

•     Bilingual (French/English) considered a strong asset

•     Willingness to be flexible and to balance competing priorities in a high-pressure environment

•     Appreciation for teamwork

•     Competitive compensation package based on your experience and qualifications

•     Comprehensive health, dental, and vision benefits

•     Additional life insurance and disability coverage options

•     Paid vacation time

•     Company-matched Retirement Savings Plan (RPP)

•     Confidential Employee & Family Assistance Program (EFAP)

•     Employee Referral Program

•     Access to ongoing manufacturer training — nationally and internationally

Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.

This position requires the successful candidate to work on-site in Truro 3–4 days per week.

The IT Operations and Projects Manager will be responsible for ensuring the stability, security, and efficiency of our IT operations while continuously improving systems and supporting organizational growth.

Key Responsibilities

·         Lead and manage IT projects from planning through implementation, ensuring timelines, budgets, and objectives are achieved.

·         Partner with business leaders to gather requirements, identify improvement opportunities, and align technology initiatives with organizational goals.

·         Coordinate day-to-day IT operations, service delivery, communications, and work prioritization to support business needs.

·         Provide leadership, coaching, and performance management for IT Support and Programming team members.

·         Manage vendor relationships, contracts, procurement activities, and service performance to ensure effective delivery of IT services.

·         Support IT budgeting, resource planning, and technology investment decisions.

·         Facilitate stakeholder communication, change management activities, and governance processes related to technology initiatives.

·         Monitor project progress, manage risks, and escalate complex technical requirements and issues as appropriate.

·         Drive continuous improvement by identifying opportunities to enhance business processes, systems, and operational efficiency

Qualifications

• Post-secondary education in Information Technology, Computer Science, or a related field
• 5+ years of progressive IT experience, including leadership or supervisory responsibilities
• Strong technical knowledge of IT infrastructure, systems, and networking
• Experience overseeing or working with software development/programming
• Proven ability to manage multiple projects and priorities
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work on-site in Truro 3–4 days per week

What you can look forward to when you join our team:

·         Health, Dental and Vision benefits

·         Additional life and disability insurance options

·         Paid Vacation Time

·         Company Matched Retirement Savings Plan (RPP)

·         Access to the confidential Employee Family Assistance Program

·         Employee Referral Program

At Kerr Smart Energy we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.

We are currently seeking an energetic, results-driven Branch Supervisor to lead our Saint John, New Brunswick location. This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment and is passionate about developing people, growing sales, and delivering operational excellence.

As Branch Supervisor, you will play a key role in the continued success of the Saint John branch by leading daily operations, supporting and developing your team, strengthening customer relationships, and driving profitable growth throughout the region.

What You'll Do

Leadership & Team Development

• Lead, coach, and support branch employees, including inside sales, technical sales, and warehouse staff.
• Foster a positive, customer-focused culture built on teamwork, accountability, and continuous improvement.
• Provide regular feedback, training, and development opportunities to help employees succeed.

Sales & Customer Growth

• Partner with inside and outside sales teams to achieve branch sales and profitability targets.
• Build and maintain strong customer relationships while identifying opportunities for growth.
• Support key customer interactions and sales initiatives throughout the region.
• Monitor local market trends and provide insights to help drive business strategy.

Operations & Performance

• Oversee daily branch operations to ensure exceptional customer service and efficient workflows.
• Manage inventory, pricing, purchasing, and product flow to support profitability and customer satisfaction.
• Ensure warehouse and shipping operations are accurate, organized, and efficient.
• Maintain high standards for branch appearance, safety, and operational excellence.

Business Management

• Collaborate with head office departments on inventory management, credit, warranty claims, and other operational initiatives.
• Monitor branch performance metrics and implement improvements where needed.
• Assist with budgeting, forecasting, and achieving financial objectives.

What We're Looking For

• Experience in the HVAC/R industry or a related wholesale distribution environment.
• Proven leadership experience with the ability to motivate, develop, and inspire a team.
• Strong business acumen with experience managing budgets, sales performance, and branch operations.
• Excellent communication, relationship-building, and customer service skills.
• Strong organizational and problem-solving abilities.
• Experience with inventory management, warehouse operations, and operational processes.
• Proficiency with business management and ERP systems.
• A hands-on leader who enjoys balancing strategic planning with day-to-day operational support.

Why Join Kerr Controls?

At Kerr Controls, our people are the foundation of our success. We offer a collaborative team environment where employees are empowered to make decisions, contribute ideas, and grow their careers. This is an opportunity to take ownership of a well-established branch, lead a dedicated team, and make a meaningful impact on the future growth of our business in Southern New Brunswick.

At Kerr Controls LTD. we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.

We are seeking a dedicated individual to join our team, where you’ll play a key role in supporting warranty processing while maintaining strong customer relationships. This position will focus heavily on managing warranty claims, ensuring accurate documentation, and working closely with our Head Office Warranty Team to ensure timely and effective resolution.

In this role, you’ll use your strong computer skills and attention to detail to manage order entry, complete required paperwork, and follow up on customer inquiries. You’ll also support customers through the warranty process, providing clear communication and dependable service every step of the way.

Key Responsibilities:

• Process and manage warranty claims with accuracy and efficiency
• Work closely with the Head Office Warranty Team to resolve claims and inquiries
• Ensure all required warranty documentation is complete and submitted correctly
• Perform order entry and maintain accurate records in internal systems
• Provide timely follow-up with customers on orders, claims, and inquiries
• Build and maintain strong relationships with customers
• Support branch operations with administrative and sales-related tasks
• Adhere to safe and efficient work practices

What You Bring to the Team:

• HVAC product knowledge and previous Inside Sales experience is preferred
• Experience with warranty processing or administrative support is considered an asset
• Intermediate computer skills with a high level of accuracy in data entry
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and follow through on commitments
• Excellent communication and customer service skills
• A positive, team-oriented attitude with a willingness to learn
• Commitment to participating in both technical and professional development opportunities

What you can look forward to when you join our team:

·         Health, Dental and Vision benefits

·         Additional life and disability insurance options

·         Paid Vacation Time

·         Company Matched Retirement Savings Plan (RPP)

·         Access to the confidential Employee Family Assistance Program

·         Employee Referral Program

At Kerr Smart Energy we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.

We are currently seeking a motivated, customer-focused, and enthusiastic Inside Sales Representative to join our team at our Saint John, New Brunswick branch.

If you thrive in a fast-paced environment, enjoy building relationships, and are passionate about providing exceptional customer service, we would like to hear from you.

Key Responsibilities

• Provide knowledgeable product support and solutions to HVAC/R customers while managing day-to-day account needs
• Deliver excellent customer service and build strong, long-term relationships with customers and suppliers
• Support branch sales initiatives and contribute to achieving sales and growth targets
• Process customer orders accurately, including order entry, pricing, and follow-up activities
• Coordinate with vendors regarding product availability, lead times, and customer requirements
• Work closely with the outside sales team to prepare quotations, enter and track sales orders, and ensure timely customer follow-up
• Maintain accurate documentation and customer records within sales and inventory systems
• Participate in technical and professional development opportunities
• Support team initiatives and contribute to a positive and collaborative branch environment

What You Bring

• Previous wholesale inside sales experience, preferably within the HVAC/R industry
• Strong product knowledge of HVAC/R systems and related products would be considered an asset
• Strong customer service and relationship-building skills
• Intermediate computer skills and experience using sales, inventory, or customer management software
• Strong attention to detail and a high degree of accuracy, particularly with order entry and documentation
• Excellent organizational and follow-up skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to safe and efficient work practices
• Positive attitude, strong work ethic, and a willingness to learn and grow

What You Can Look Forward To

• Comprehensive Health, Dental, and Vision benefits
• Additional life and disability insurance options
• Paid vacation time
• Company-matched Retirement Savings Plan (RPP)
• Employee and Family Assistance Program (EFAP)
• Employee Referral Program
• Ongoing technical and professional development opportunities
• Opportunities for growth within a dynamic and expanding organization

At Kerr Smart Energy we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.